Terms of Service

We will make every reasonable effort to maintain a high standard of quality and service. However,

  • The Company is not responsible for clothing that bleeds, shrinks, or otherwise changes as a result of normal washing.
  • The Company is not responsible for lost articles, unless it can be proven that the Company was responsible for the loss.
  • The Company is not responsible for garments labelled “hand wash only” or “dry clean only” and is not responsible for checking these labels in customers’ garments. Please check garments before delivering them.
  • The Company is not responsible for garments not placed in the bag upon pick-up.
  • The Company is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or bags. The Customers agree not to leave such items in items of clothing or in the delivery bags.
  • The Company is not responsible for any loss, damage or theft of items left unattended for pick up-or drop-off by customers.
  • The Company reserves the right to refuse cleaning of any garment.
  • The Company does not guarantee removal of all stains.

We exercise utmost care in processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and condition of each individual article. Nevertheless , we cannot assume responsibility for the inherent weaknesses of or defects in materials that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suede, leathers, silks, satin, double-face fabrics, vinyls, polyurethanes, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, belts and sequins. In laundering we cannot guarantee against color loss and/or shrinkage, or against damage to weak and tender fabrics. Unless a list accompanied the clothing , our count must be accepted.

The company’s liability with respect to any lost article shall not exceed 10 times our charge for processing it.

Items with stains such as grease (food or otherwise), blood, wine, paint, ink pen, food, markers or other hard to remove stains will be cleaned a total of TWO times, if the stain is not removed after the first cleaning, it will be ran a second time at no charge. We CANNOT guarantee that all stains will be removed, while we have a very high success rate,
some things just cannot be removed without causing damage to clothing.

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